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Frequently Asked QuestionsFrequently Asked Questions
 General Information
 
 Electronic Commerce
 
 Vendor Relations
 
 Vendor User Guide
 
 
 
   General Information
 
   Q. How do I get access to AWGCONNECT.COM?
  
   A. Click on link below.

Request Access
 
   Electronic Commerce
 
   Q. WHAT ARE DUNS NUMBERS?
  
   A. A nine-digit, non-indicative identification number assigned by Dun & Bradstreet to all business establishments in the Dun & Bradstreet information base. It is often referred to as the social security number for businesses. In today's global economy, Dun & Bradstreet's Data Universal Numbering System, the Dun & Bradstreet D-U-N-S Number, has become the standard for keeping track of the world's businesses. Its unique nine-digit code helps you identify and link more than 50 million companies worldwide. Visit the www.dnb.com web site for additional information.

We use duns numbers to identify each of our distribution centers. The first nine characters will correspond with a location number and the suffix represents the specific ship-to location. These duns numbers are sent on EDI purchase orders and returned on the EDI invoices. If the number is not correct on the invoice, it can not route through our reconciliation system correctly and delays payment.

If you have further questions, contact the corporate EC department at edi@awginc.com.
 
   Q. WHO DO I CONTACT FOR INCORRECT DATA?
  
   A. For information related to the actual order, such as dates, UPC codes, prices, allowances, the contact person would be the buyer. The buyer’s name and telephone number is included in the EDI transmission.

For data related to the EDI standards, trading partner communications information or versions, you may contact the corporate EC department edi@awginc.com.
 
   Q. WHO DO I CONTACT TO BE SET UP ON EFT (electronic funds transfer)?
  
   A. Forward your EFT terms offer to vendorrelations@awginc.com for a complete analysis. You can obtain our 820 mapping specifications on our Electronic Commerce page under the Contact Us option.
 
   Q. Where can I find your EDI information?
  
   A. We maintain our communication information on our Electronic Commerce page under the Contact Us option.
 
   Q. I am not ready to do EDI. What do I do?
  
   A. At the minimum AWG and VM requires suppliers to send EDI Invoices (810 or 880). Vendors who do not submit an EDI Invoice is subject to receive a $125.00 manual processing fee for paper invoices.
 
   Q. How do I get started with the Vendor Managed Inventory (VMI) and Continuous Replenishment (CRP) program with AWG or VMC?
  
   A. You can access our mapping specifications on this web site by choosing the Contact Us/Electronic Commerce option. The Procurement and Inventory Control Departments are responsible for VMI rollouts. In order to establish a VMI partnership with us; please contact the Buyer or Category Manager.
 
   Q. How do I get started with Data Synchronization with AWG/VM?
  
   A. Please contact us at datasync@awginc.com.
 
   Vendor Relations
 
   Q. WHAT IS VENDOR RELATIONS?
  
   A. Vendor Relations serves as a portal to AWG’s Accounting, Procurement, and Traffic Departments. They receive and distribute all types of inquiries for repayments to term discrepancies. Vendor Relations is instrumental in identifying and resolving issues that result in continued deductions, if left unresolved. Their objective is to bridge the communication gap between AWG and our vendors, to develop and maintain a productive and profitable business relationship.
 
   Q. WHAT DO THE "TYPE" NUMBERS STAND FOR?
  
  
A.    Origin   Description
 
 BILBilling Refund
 CNBCentral Bill
 DSDDirect Store Delivery
 FRTFreight
 JCSJobCost
 ONLExpenses
 PALPooled Pallet Program
 SALSave-A-Label
 UPLGeneral Upload
 WPOWarehouse Purchases
 
   Q. WHAT DO THE TWO ALHPA CHARACTERS REPRESENT ON INVOICES FOR DEDUCTIONS?
  
  
A.   AD = Advertising
 GL = Merchandising (Buyer's Gain/Losses)
 HB = Handbills (SOS system billings for returned product)
 IA = Internal Audit Department (Post Audit)
 IM = In-Store Marketing
 MM = MMI Billings (Private Label)
 OT = Other
 PC = Performance Contracts
 PR = Promotional Billings
 RC = Reclamation
 SL = Slotting
 TR = Traffic
 MI = Military
 RL = Recalls
 
   Q. What are the different statuses that a PO could be shown in?
  
  
 A = Approved
 AR = A/P Review
 OT = Out of Tolerance
 PR = Pending Merchandising Review
 
   Q. WHY AM I BEING CHARGED $50.00 FOR BACKUP THAT I DID NOT RECEIVE?
  
   A. Deductions referencing our PO# and the vendor’s invoice number are faxed. This automated system attempts to fax the backup 10 times. If unsuccessful after 10 attempts, a hard copy is then printed and attached to the check. Deductions beginning with 2 alpha characters are mailed to the designated address on file. If we are asked to provide duplicate copies there is a $50.00 administrative fee charged.
 
   Q. WHAT FAX NUMBER SHOULD I BE FAXING INVOICES TO?
  
   A. (913) 288-1171 – invoices only, no cover letter or BOL required.

If invoicing for balance dues or 2nd receipts, fax to (913) 288-1530 Attn: Vendor Relations.
   Vendor User Guide
 
   Q. Is there a user guide to help explain the A/P Inquiry screens?
  
   A. Click on link below.

AWGCONNECT reference document
 
 
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